Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information, such as your name and email address, when you submit a quote request or contact form.
• Exam and course details you share with us to match you with a specialist, such as subject, platform, and exam date.
• Payment information, processed through a third-party payment processor. We do not store full payment card numbers on our servers.
• Communications between you and our team or your assigned specialist.

We also automatically collect limited technical information, including IP address, browser type, and pages visited, through standard web server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services.
• Match you with an appropriate specialist for your subject and exam.
• Process payments and send booking confirmations.
• Respond to your inquiries and provide customer support.
• Send service-related communications, such as appointment reminders.

We do not sell your personal information to third parties.

3. Confidentiality

Information you share about your exam, coursework, or academic circumstances is treated as confidential. We do not share your identity or the details of your engagement with your school, employer, or any third party except as required by law or as described in this policy.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep the site functional, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings, though disabling cookies may affect site functionality.

5. Third-Party Service Providers

We share limited information with trusted third parties who help us operate our business, including payment processors, website hosting providers, and communication tools. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the information below.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, disclosure, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for users who are at least 18 years old or enrolled in a post-secondary or professional program. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last Updated" date revised accordingly.

11. Contact Us

If you have questions about this Privacy Policy, contact us at hello@proctoredexamhelp.net.