Refund and Cancellation Policy
LAST UPDATED: August 26, 2026
This Refund and Cancellation Policy explains how deposits, balances, cancellations, and refunds work for Proctored Exam Help services. It forms part of our Terms of Service.
1. Booking Structure
Bookings follow a two-payment structure:
| Stage | Amount | When Due |
|---|---|---|
| Deposit | 60% of quoted price | At booking, to confirm and reserve a specialist |
| Balance | Remaining 40% | After the exam or session is completed |
2. Deposit Refunds
- More than 48 hours before your exam: Deposits are refundable in full if you cancel more than 48 hours before your scheduled exam window.
- Within 48 hours of your exam: Deposits become non-refundable within 48 hours of your scheduled exam window, since a specialist has been reserved and is no longer available for other bookings in that window.
- No-shows: If you do not show up for a scheduled session without prior cancellation, the deposit is forfeited.
3. Rescheduling
You may reschedule your exam date at no charge if you notify us more than 24 hours before your scheduled window, subject to specialist availability for the new date. Rescheduling requests within 24 hours of your scheduled window are accommodated where possible but are not guaranteed.
4. Balance Payments
The remaining 40% balance is due upon completion of the exam or session. If a session is not completed for reasons outside your control, such as a technical failure on our end, we will not charge the remaining balance and will discuss appropriate next steps with you.
5. Pass Guarantee Refunds
If your booking includes our pass guarantee and you do not pass the exam, you may choose between:
- Being matched with another specialist for a follow-up session at no additional cost, or
- A refund of the session, according to the specific terms communicated to you at the time of booking.
Pass guarantee terms can vary by service package. Confirm the specific guarantee terms that apply to your booking before your session.
6. How to Request a Cancellation or Refund
To cancel a booking or request a refund, contact us at hello@proctoredexamhelp.net as early as possible before your scheduled exam window. Include your booking details so we can process your request promptly.
7. Payment Processing Times
Approved refunds are processed within 5-10 business days, though the exact time funds take to appear in your account depends on your bank or payment provider.
8. Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on this page, with the "Last Updated" date revised accordingly. The policy in effect at the time of your booking governs that booking.
9. Contact Us
Questions about this policy can be sent to hello@proctoredexamhelp.net.